Delivery Details

 

Our online store is continuing to operate as normal and orders will be despatched to you as quickly as possible (usually within 24 hours of your order).

When your order has been processed, you will receive a confirmation email with tracking details, to let you know that your Shaver Shop order is on its way. If you require further updates on your order please contact Shaver Shop customer service on support@shavershop.com.au and we will be more than happy to assist.

Free Standard Delivery applies for all orders $100 and over (excluding massage products and bulky items). A standard delivery fee of $9.95 applies to all ordersproducts under $100, with massage products and bulky items having a bulky delivery fee of $15 - $50 depending on the size & weight of the product.

Please note, we do have an increased volume of online orders. Please allow extra time to receive your order.

We understand timely delivery of your orders is crucial!

Shipment of orders from our stores continue to be dispatched within 24-48 hours. However, once dispatched, orders are experiencing delays through our delivery partner Australia Post. We understand delivery times are taking longer than the usual 3-7 business day timeframe due to unprecedented delivery volumes. For more information on current delays within your area, please visit Australia Post.

We do encourage you to sign up for MyPost and request SMS notifications to manage your order, so Australia Post can advise you of updates along the way.

To ensure you can access regular updates regarding your order, we recommend tracking your parcel for the latest updates. This can be done by entering your tracking number into the Australia Post tracking tool here.

Your parcel tracking number can be found in your confirmation email or by logging into your account and viewing your order history.

We appreciate your patience as Australia Post manage the increased volumes they are experiencing.

 

Click & Collect

 

What is Click & Collect?
Click & Collect allows you to place an online order and pick your items up for free from any Shaver Shop store, subject to item availability.

How do I place a Click & Collect order?

1. Place your order.
Find your products, add to cart and proceed to checkout. Enter the details of the person who will be collecting the order and select Store Pick Up as your delivery option. If all of your items are available in a Click & Collect store near you, the store will be available on the Click & Collect map. You may have to zoom out on the map in order to view all Shaver Shop stores offering Click & Collect near you. Select store and complete your purchase.

2. Receive an order confirmation.
Once your order has been placed, you will receive an order confirmation that will include your order details and where to collect your order. The store will then process your order and you will receive an email once your order is ready to collect.

3. Collect your order.
Head into the nominated Shaver Shop store to collect your order! Please ensure to have the order number or confirmation ready as well as valid photo ID to collect the order. This information will be recorded.

Click & Collect orders will be held for 14 days from the day you have placed your order. After 14 days your order will be cancelled and we will contact you to arrange a refund.

Valid photo ID includes Drivers License, Passport, Proof of Age Card or a Government ID card.